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Is managing your IT support and communication taking precious time out of your work day? Maybe it’s time to change and re-evaluate how you are managing IT in your company.

Successful companies understand the value of a properly managed IT infrastructure.  They know that increased productivity and decreased costs can directly be related to a properly managed IT plan.  Knowing some key elements first will help you recognize and even improve your company’s plan for the future.  

What is Managed IT?

Managed IT is a term used to describe technology services provided by a third party company that specializes in managing computer networks and systems.  A good company provides a wide range of services depending on your needs including network monitoring, maintenance, security, and management.  A Managed IT Services Provider (also known as an MSP) is a service provider that proactively monitors & manages your company’s servers, client computers, and network infrastructure, provides cyber security management of all systems via a clearly defined Service Level Agreement (SLA). Small and medium-sized businesses (SMBs), nonprofits and government agencies hire MSPs to perform a defined set of day-to-day management services so they can focus on running their businesses without worrying about extended system downtimes or service interruptions.  These downtimes are one of the causes of decreased productivity and increased costs. 

Why should I use Managed IT?

The first benefit of using Managed IT is cost savings. By outsourcing these services, businesses can save money by not having to hire in-house employees to manage these tasks. Another benefit is increased productivity. When a company uses a good Managed IT company/partner, they have access to a team of experts who can monitor and maintain their computers and networks. This means that employees do not need to spend time doing these tasks themselves, leaving them free to focus on other aspects of their jobs.  In the end, this leads to greater productivity and confidence in making the correct business decisions.

How does Managed IT work?

When a company decides to outsource its IT services, it will generally look for a reputable IT service provider with good reviews and history, then sign a contract with this Managed IT provider. The contract outlines the responsibilities of both parties. The Managed IT provider agrees to perform certain tasks on behalf of the client, while the client agrees to pay a monthly fee for the service. In return, the client receives a variety of benefits including technical support, 24/7 system monitoring, and proactive maintenance.

What are some examples of Managed IT?

There are many different types of Managed IT services. Some popular examples include cloud computing, data backup, email support, desktop, and website hosting. Cloud computing is a type of Managed IT where a customer pays a subscription fee each month to rent space on a virtual server. Data backup is another example of Managed IT where customers pay a monthly fee to store their data online. Website hosting is yet another example of Managed IT. Customers pay a monthly fee to host websites on a web server.

Where can I find Managed IT providers?

Finding a Managed IT service provide doesn’t need to be difficult.  Researching providers online is one way, but looking at referrals from similar companies can be helpful.  You can almost always get a free quote and review, the same type that is offered through CITS Information Technology.

Understanding Managed IT

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CITS is a Managed IT Service Provider. We specialize in meeting the needs of small to medium-sized businesses.  Our clients outsource their technology needs to us so they can focus on their core business

  • Virtual offices
  • Remote employees
  • Video conferencing
  • Virtual events
  • VPN/Security
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